All questions related to your profile and managing it

• How can I change my password? 491
• I play in several clubs, can I have a single login? 323
• I have a single account across several clubs, how do I choose which club to display? 267
• A family member wants to become a member, can I add them? 217
• How do I book for a family member? 99
• I've lost my password. How can I recover it? 307
• How do I change my profile photo and information? 70
• I have several accounts: how do I merge them into a single login? 87
• How do I change the site language? 70
• How do I set my personal access code? 69
• My data: download, leave the club, delete my account 111
• How do I become a club member online? 112

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 222
• Why are some cells pink on the board? 441
• How can I make a booking 1014
• How can I book with a guest? 327
• How can I edit a booking? 278
• How can I delete a booking? 393
• All courts are occupied. Can I join the waiting list? 136
• What payment methods are available to me for a booking? 180
• How to create an open booking 151
• How to join an open match 118
• Where can I find the court access code (door code)? 72
• How do I withdraw from an open match? 83
• How do I view my booking history? 85
• How do I see the weekly schedule? 88
• How do I find and book at another club? 88

How do I register for a camp or a school?

• Sign up for a tennis lesson 163

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 89
• How do I pay for a booking with my wallet? 78
• How do I split the payment with my partner? 95
• How do I use my restaurant vouchers? 81
• How do I view and pay my invoices? 83
• How do I download my certificates? 133
• How do I send money from my wallet to another member? 114

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 91
• How do I join my club's WhatsApp groups? 75
• How do I take part in the Défi-Plugin (challenge tournament)? 72

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 116
• How do I turn on dark mode? 86
• How do I install the Plugin.ch mobile app? 69
• How do I choose the notifications I receive on my phone? 131
• Where can I find the messages sent by my club? 134

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 117
• The administration home page 117

• Manage access 131
• Manage membership cards 118
• Manage clubhouse 106
• Manage restaurant credit 112
• Manage email sending 92
• Manage invoicing 102
• Manage member groups 95
• Manage registrations 82
• Manage special days 80
• Manage offers 92
• Manage online payments 93
• Manage billing regions 85
• Manage the club manager 87
• Manage challenge tournaments 104
• Manage RFID validation 85
• Manage general settings 88
• Setting up the accounts (general ledger) 125
• Configure EBICS: connect Plugin.ch to your bank 142
• Gate access log 129
• Manage multiple buildings 117

• Create a new court 109
• Manage court groups 92
• Manage booking periods 109
• Manage court usage 109
• List, edit, or delete a court 80
• Manage sports 138
• Close courts 138

• Create a new season 101
• Edit or delete a season 100
• Open the winter season by copying last season 93
• Link a sport to a season 153

• Manage recurrence authorizations 97
• Manage restrictions 100
• Manage subscription type 120
• Create booking prices: per session or per season 97
• Check rates with the rate grid 146
• Manage non-member and pay-as-you-go deductions 132
• Booking without a subscription: the guest subscription 116

• Create an item 89
• Assign an item to a member 86
• Edit or delete an item 97
• Delete an item assigned to a member 83
• Import linked items from Excel 127

• Display the member list 109
• Create a new member 132
• View a member's detailed information 88
• Display a member's operational data 112
• Manage member subscriptions 92
• Import member data 93
• Print member cards 104
• Print and export the member list 87
• Charge an item to a member or a group 100
• Link a member to a group 90
• Edit and delete a member 86
• Search for a member 75
• Managing duplicates: merging two profiles 103
• Managing units to be deducted: personalised hours and non-members 146
• Manage Swiss Tennis licenses 141
• Topping up a member's wallet 143
• Find and reactivate a removed member 117
• Issue a certificate for a member 101
• Managing families 111
• Handling erasure requests (GDPR) 111

• Add a new sponsor 83
• Invoice sponsors 95
• Re-invoice sponsors 97

• Assign and remove a role 97
• Roles and access: create and edit a role 95

• Activating the Lessons module 87
• Creating lesson items 101
• Create, edit, and delete a lesson 95
• Manage lesson groups 96
• Manage lesson enrollments 95
• Prerequisite 97
• Invoice and reminder texts 83
• Teachers' schedule 134
• Grouped payments of registrations (basket) 136
• Change the rate of a registration 143
• Copy a lesson for the next season 133

• Complete management of equipment rental 93

• Find old invoice groups (archives) 100
• Invoice considerations and display 92
• Create invoices 104
• Send invoices by email 98
• Manage payment reminders 96
• Print invoices 95
• List and search invoices 89
• Edit and delete invoices 85
• Invoicing a membership fee or an item: what's the difference? 87
• Automatic reminders for e-mail invoices 126
• Keeping the accounts with the general ledger 134
• Manage family discounts 151
• Import accounts from Excel 121
• Carry an overpayment over to the next invoice 132
• Transit accounts for online payments 96
• How invoice dates are calculated 132
• Annuler une facture ou une ligne déjà comptabilisée 87

• List of bank payments 72
• Processing via bank files 76
• Process a manual payment 82

• Process installments 103

• Managing bookings in the schedule 127
• Configure and use open matches 98
• Manage the set times 90
• Create a promo code and use it 86
• Refund a fixed-hour session that was released and taken again 130
• Moving a booking and creating a recurrence in the schedule 122
• Creating and managing recurrences 120
• The weekly view and the all-sports view 118
• The cash journal and the history of a booking 134
• Manage cash register prices 124
• Offering items with a booking 109
• Deleted bookings and deletion records 105
• Replace a player on a fixed hour 132
• A fixed hour cannot be added: nothing is displayed 123

• Manage automatic emails 91
• Sending bulk emails 87
• Manage messages 108
• History of sent emails 86
• Writing an e-mail with the editor 127
• Birthday and inactive member e-mails 128

• Manage challenge tournaments 89

• Enable partner search 93

• The statistics dashboard 85
• Invoicing bookings from the statistics 104

• Access the program 112
• Booking by a member 108

• Creating and configuring a lesson 110
• Sign up for a tennis lesson 105
• Managing registrations (administrator) 91
• Managing groups and the schedule 95
• Tennis lesson invoicing 81
• Invoicing check and Youth and Sport export 82

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 117
• Adding and editing an employee 134
• Special cases: minor salary, young people, pensioners, LPP 109
• Running the monthly payroll 127
• Entering a compensated absence (army, maternity, illness, accident) 109
• The 13th salary and holidays for hourly employees 139
• Paying salaries and reconciling them with the bank 121
• Correcting an approved payslip 122
• Salary certificates and annual lists 107

You'll find all the questions about booking without an account

• How can I book if I don't have an account 930
• Where can I find available courts in my area? 188
• How can I edit/cancel my booking if I don't have an account? 220